1. Introduction
CliftonSites ("we," "us," or "our"), operated by Riaton Investors LLC, provides professional website development services for local service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cliftonsites.com, use our services, or interact with us via SMS text messaging.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and business address.
- Business Information: Business name, industry, services offered, and service areas.
- Website Usage Data: Pages visited, time spent on pages, and interactions with our website.
- SMS Opt-In Data: Phone number, consent status, opt-in timestamp, and messaging preferences.
- Payment Information: Processed securely through Stripe. We do not store credit card numbers.
3. How We Use Your Information
We use the information we collect to:
- Build and deliver professional websites for your business.
- Communicate with you about website projects via email and SMS.
- Send project updates, preview links, and status notifications.
- Send promotional offers and marketing communications (with your consent).
- Process payments and manage your account.
- Provide customer support and respond to inquiries.
- Improve our services and website experience.
4. SMS / Text Messaging
When you opt in to receive SMS messages from CliftonSites, you agree to receive text messages related to your website project, including project updates, preview links, promotional offers, and marketing communications.
- Message Frequency: Message frequency varies based on your project status and engagement.
- Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a confirmation message and no further SMS messages will be sent.
- Help: For assistance, reply HELP to any message or contact us at support@cliftonsites.com.
- Consent: Consent to receive SMS messages is not a condition of purchase. You may purchase our services without opting in to SMS communications.
5. Data Sharing and Third Parties
We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information with trusted service providers who assist us in operating our business, such as:
- Payment processors (Stripe) for transaction processing.
- Hosting providers (Vercel) for website hosting and delivery.
- SMS service providers (Telnyx) for text message delivery.
- Email service providers for transactional and marketing communications.
These providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality of your data.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Opt out of SMS communications at any time by replying STOP.
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
To exercise any of these rights, please contact us at support@cliftonsites.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
CliftonSites (operated by Riaton Investors LLC)
Email: support@cliftonsites.com
Website: cliftonsites.com